Quality Management Process

What is Quality Management and why do I need a process for it?

Quality Management is typically something that is overlooked by project managers around the world. The reason is that it is very difficult to be able to succinctly define. Quality can be defined generically as the ability of the deliverables produced by the project to meet the requirements of the customer. Therefore the quality management process includes implementing the steps required to ensure that the deliverables produced meet all of the requirements that have been defined by the customer to-date. The process includes performing quality assurance, quality control reviews in order to determine the current status of quality in the project and the approval of the quality outcomes.

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