In this case, the PMO has chosen that the Communications Manager will have overall responsibility for the communication of the project management methodology to stakeholders, but that the training manager will oversee training. The project management methodology expert will perform most of the work. This is essential, because only the project management methodology expert has the knowledge to predict consequences of changes to the project management methodology. Because such experts are expensive, costs will be reduced by having the methodology expert work closely with administrative support throughout the process of deploying, providing training for, evaluating, and improving the Project Management Templates.
Define Stakeholders, Processes, and Outputs
When the Key Service Features and Benefits and Activity Matrix sections of the Service Plan are complete, the team that will provide this service is ready to complete preparations for launching the service. To complete preparations, the team:
– Identifies customers and other stakeholders for the Implement Project Management Software Service and puts the information into section two of the Service Plan.
– Defines the specific processes and outputs of the Implement Project Management Methodology Service using the schedules, checklists, and templates provided for this service. These documents can either be kept as separate files or incorporated as section three of the Service Plan.
– Defines how the Implement Project Management Methodology Service will be evaluated and improved, and places this information in sections four of the Service Plan, and also in the Service Evaluation Schedule and the Service Improvement Schedule.